Bed Watch Security Services | 24/7 Patients Security | Smart Watch Security
Smart Watch Security – 24/7 Patient-Centred Protection
One-to-one or two-to-one 24-hour patients security and care for high-risk or vulnerable patients in hospitals, mental health units and custody suites. Clinically trained, SIA-licensed officers, nationwide deployment within an hour, online reporting and open pricing.
Bed Watch Security – Compassion with Vigilance
At Smart Watch Security we understand that some patients and service-users require individualised, eyes-on care to keep them – and those caring for them – safe. Our highly trained Bed Watch Security team provide that reassurance, combining medical-grade observing skills with security professional professionalism so treatment not restraint is all clinical staff must concern themselves with.
What Is Bed Watch Security?
Bed Watch is on-site, face-to-face monitoring of a patient whose illness or behavior presents a higher level of risk to themselves or others. Officers remain at the bedside (or vantage point) for the duration of the shift, conducting welfare checks, recording changes in real time and intervening early to prevent escalation. It is an intervention used most frequently by emergency departments dealing with cases of violent intoxication, mental-health and CAMHS wards looking after people in crisis, acute wards looking after patients who are likely to abscond or self-harm, and custody-suite healthcare teams treating detainees.
When Should You Ask for Bed Watch?
If you have a detained or sectioned patient lacking capacity, the primary risks are self-harm and attempts to escape. Our officers eliminate these risks by continuous visual monitoring, regular ligature checks and immediate intervention when a risk is detected.
For aggression as a result of drug or alcohol use, staff safety is our first priority. We employ de-escalation specialists assisted by colleagues trained in physical intervention, maintaining the violence is swiftly and quietly contained.
VIP or vulnerable detainees need low-key but firm control; our officers combine subtle perimeter control with compassionate bedside presence, with both dignity and security.
Finally, for end-of-life or paediatric protection cases, you need someone to manage visitor access securely but sensitively. Our officers are the added layer of protective service to the clinical team, allowing nurses and medics to focus on care rather than crowd management.
Duties of a Smart Watch Security Bed Watch Officer
- Continuous Observation – 1:1 or 2:1 ratio; the patient is never left unattended.
- Comprehensive Welfare Logs – timestamped electronic records, vital-sign prompts and incident reports submitted in real-time.
- De-escalation & PMVA – officers are Proactive Management of Violent Aggression and NHS Conflict-Resolution trained.
- Infection-Control Adherence – PPE-trained, hand-hygiene tested, uniform change-over between wards.
- Liaison – a non-confrontational interface for clinical staff, police, family and safeguarding teams.
Our Promise – Vigilant, Nurturing, Compliant
All officers are SIA-licensed, DBS-checked and vetted to BS 7858. Induction training covers the Mental Capacity Act, basic life support and safe-holding skills. Gender or language matching of officers is available on request, and all activity is recorded into live dashboards and end-of-shift summaries for optimum transparency. There is a 24/7/365 control room with an instant escalation pathway and relief rota in order to prevent fatigue.
Why Choose Smart Watch Security
We mobilise nationally within two hours, so we never delay processes and bed blocking is not permitted. Our hourly fixed charge is economical with no hidden mileage or uniform charges. Because we are working daily alongside NHS trusts, private hospitals and ambulance trusts, our staff fit well into clinical teams and follow local guidelines from minute one. Technology is integrated into everything we do – body-worn video, lone-worker alarms, GPS and QR-coded check points feed back to a secure client portal where you can track performance metrics in real time.
Technology That Supports Care
- Body-Worn Cameras – evidence-grade, encrypted at source.
- Digital Observation App – replaces paper "close-observation" charts and communicates with electronic patient records.
- Real-Time GPS & Lone-Worker Alerts – officer safety and ETA tracking.
- Secure Client Portal – real-time view of logs, KPIs, invoices and compliance documents.
Sectors We Support
* NHS trusts and private hospitals (adult & paediatric)
* Mental-health and learning-disability services
* Police and prison healthcare suites
* Social-care and community beds
* Substance-misuse clinics
Frequently Asked Questions
How quickly can you deploy?
Our own Bed Watch staff and standby drivers allow us to reach any UK destination within 4 hours – usually faster in urban centres.
Will officers use restraint on patients if necessary?
Yes, only as a last resort and always in accordance with current NICE guidelines and your local policy. Officers are PMVA-trained and attend refresher sessions annually.
Can we book on short notice at night?
Indeed. Our control centre never closes; we are able to accept, confirm and despatch assignments around the clock.
Ready for Instant Peace of Mind?
Call us on 0113 833 0977
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