Security for retail and shopping centres

Loss prevention that customers barely notice

Good retail security is visible enough to deter and discreet enough not to spoil the shopping experience. Uniformed officers near the entrance reassure customers and staff; plain-clothes loss-prevention officers deal with organised theft without drawing attention; and the two work together with the centre's CCTV and radio network.

Our retail officers are trained in conflict management and customer service as well as in the legal basis for detaining suspects, so that incidents are handled lawfully and recorded properly. We brief every officer on the store's own policies — what to do about refunds, abusive customers, lost children, medical incidents — because those are the situations that happen most often.

Services for retailers and centre managers

• High-visibility officers at entrances and on the shop floor during trading hours.
• Store detectives and test purchasing for stores with persistent losses.
• Anti-shoplifting CCTV and anti-theft devices, specified and installed by our CCTV team.
• Out-of-hours alarm response and key holding so that managers are not called out at night.
• Incident reports and evidence packs prepared for the police and for insurers.

For shopping centres we provide dedicated teams with a supervisor, radio discipline and procedures agreed with centre management and the police.